Elevate Contact Centre performance with AI

Increase sales, and enhance customer experiences.
Trusted by Industry Leaders
Australian Institute of Management
Academy XI
Open Universitities
Swinburne University
Hi Pages
Finance one

100% Coverage: Call Quality & Compliance

Our AI coaches agents. Enhance your engagements, improve quality of conversations and save time.

Innovation that works

We use AI to enhance call centres, improving interactions and enabling personalised, data-driven strategies.
Unleash the Power of AI

Our Solutions

Empower your agents' performance with Artificial intelligence
Call Coach AI

Enhance performance fast. We adapt our products and drive innovation to support your team’s growth.
Web Agent AI

24/7 support to ensure your customers receive the assistance they need, helping you close more sales.

Transform Customer Experience

Partnering with us will result in higher customer satisfaction, leading to higher sales conversion and service success.

Proven track record in delivering AI-driven success for call centres.

Customised AI solutions tailored to your unique contact centre challenges.

Robust support system to ensure seamless integration and adoption of AI in your operations.

Continuous innovation to keep your call centre ahead in customer service excellence.

Testimonials

What Our Customers Say
Academy Xi

"Partnering with Icana.AI enabled us to revolutionise our contact centre operations. Within weeks, we implemented an incredibly effective AI-powered sales bot, enhanced our operational efficiency, and dramatically improved our team's AI adoption. The impact on our customer service quality has been remarkable."

Photo Vincent Creighton

Vincent Creighton - CEO

ASX Listed Company

"Covering 100% of our calls for compliance and quality purposes is an absolute game-changer."

Anon profile picture

Chief Information Officer

Open Universities Australia

"CallCoach has had a major impact on our Time to Proficiency. What used to take six weeks we now accomplish in four, getting new hires up to speed and contributing value much faster than before."

[Case Study]

Photo Rachit Monga

Rachit Monga - Head of Student Recruitment

52972

Conversions analysed

100% of your conversations covered by CallCoach

Data security

We value our customers' data security, data residency and prioritise ensuring the safety of your information.
We do not store recordings or transcripts.

Impact of AI in Contact Centres

Resolving Staffing Challenges. Improving Customer Satisfaction. Boosting operational efficiencies.

Source: Metrigy Research Corp, "From AI to Generative AI as Business Essential" (2024)

Resolving Staffing Challenges

Companies experiencing agent staffing shortages due to growth report that AI solutions for contact centres are effectively filling the gap.

84

%

Improvement customer satisfaction

Improve Customer Satisfaction

Companies implementing AI chatbots and other AI technology to engage with clients have seen a 39% improvement in customer satisfaction ratings.

39

%

Improvement customer satisfaction

Boosting operational efficiency

AI-powered solutions for contact centres have led to a 31%  reduction in time spent on after-call work and a 29% improvement in average handle time.

31

%

Reduction in time spent on after-call work

29

%

Improvement in average handle time