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Where contact centres go to coach every agent
Every call. Every chat.
Automatically checked for quality and compliance.
CallCoach AI analyses 100% of your team's conversations, showing sales leaders who needs coaching and giving compliance teams proof that every call was checked.
Trusted by Industry Leaders
Our Solutions
Empower your agents' performance with Artificial intelligence
100% Coverage: Call & Chat
Quality and Compliance
Our AI coaches agents. Enhance engagements, improve quality across all conversations (voice and chat), and save time.
5800000
Minutes processed
100% of your conversations covered by CallCoach
Transform Customer Experience
Partnering with us will result in higher customer satisfaction, leading to higher sales conversion and service success.
Proven track record in delivering AI-driven success for call centres.
Customised AI solutions tailored to your unique contact centre challenges.
Robust support system to ensure seamless integration and adoption of AI in your operations.
Continuous innovation to keep your call centre ahead in customer service excellence.
Academy Xi
"Partnering with Icana.AI enabled us to revolutionise our contact centre operations. Within weeks, we implemented an incredibly effective AI-powered sales bot, enhanced our operational efficiency, and dramatically improved our team's AI adoption. The impact on our customer service quality has been remarkable."
Vincent Creighton - CEO
Open Universities Australia
"CallCoach has had a major impact on our Time to Proficiency. What used to take six weeks we now accomplish in four, getting new hires up to speed and contributing value much faster than before."
Rachit Monga - Head of Student Recruitment
ASX Listed Company
"Covering 100% of our calls for compliance and quality purposes is an absolute game-changer."
Chief Information Officer
Impact of AI in Contact Centres
Resolving Staffing Challenges. Improving Customer Satisfaction. Boosting operational efficiencies.
Resolving Staffing Challenges
Companies experiencing agent staffing shortages due to growth report that AI solutions for contact centres are effectively filling the gap.
Improvement customer satisfaction
Improve Customer Satisfaction
Companies implementing AI chatbots and other AI technology to engage with clients have seen a 39% improvement in customer satisfaction ratings.
Improvement customer satisfaction
Boosting operational efficiency
AI-powered solutions for contact centres have led to a 31% reduction in time spent on after-call work and a 29% improvement in average handle time.
Reduction in time spent on after-call work
Improvement in average handle time
Source: Metrigy Research Corp, "From AI to Generative AI as Business Essential" (2024)
In the news
Customer stories & resources
See how teams use CallCoach — and what we've learned along the way.
Data security
We value our customers' data security, data residency and prioritise ensuring the safety of your information. We do not store recordings or transcripts.
How we protect your data →Innovation that works
We use AI to enhance call centres, improving interactions and enabling personalised, data-driven strategies.
Set up in days, not months. Your first calls analysed free.