Boosts contact centre performance

Review 100% of your calls: Increase sales and enhance customer experience with CallCoach AI.

Trusted by Industry Leaders

Provide your team with data-driven Insights

Leverage AI to elevate your team's performance

Tone of Voice

Analyse and deliver insights into agents' tone of voice, crucial for understanding empathy in customer interactions.

Timely Feedback

Near-Real-Time feedback. Provide an overview of call quality and identify specific areas for improvement.

Areas to Improve

Icana CallCoach AI provides detailed and actionable insights to help agents improve their performance.

Why Choose Call Coach AI?

Empower your agents' performance with AI.

Timely Feedback

Receive near real-time actionable feedback powered by AI to enhance call centre strategies and boost agent performance.

Voice tone recognition

Call Coach AI analyses the agent’s tone of voice and provides actionable feedback to boost engagement and empathy in their communication.

Data-driven insights

Make informed decisions with data-driven insights. Track and analyse agent performance to drive continuous improvement.

Advantage of AI in Contact Centres

Percentage of Improvement

Sales Increase

35%

Customer satisfaction Increased

41%

Interaction resolved without escalation

39%

Source: Metrigy Research Corp, "From AI to Generative AI as Business Essential" (2024)

Research shows benefit of
AI solutions like Call coach

Among companies experiencing agent staffing shortages due to growth, 84% report that AI solutions for call centres are effectively filling the gap.

84

%

AI solutions gaps fills.

25

%

5–10% increase in team performance, and up to 25% for individuals.

Testimonials

What Our Customers Say

Academy Xi

"Partnering with Icana.AI enabled us to revolutionise our contact centre operations. Within weeks, we implemented an incredibly effective AI-powered sales bot, enhanced our operational efficiency, and dramatically improved our team's AI adoption. The impact on our customer service quality has been remarkable."

Vincent Creighton - CEO

ASX Listed Company

"Covering 100% of our calls for compliance and quality purposes is an absolute game-changer."

Chief Information Officer

Open Universities Australia

"CallCoach has had a major impact on our Time to Proficiency. What used to take six weeks we now accomplish in four, getting new hires up to speed and contributing value much faster than before."

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