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Choose the CallCoach AI plan that fits your contact centre
All prices are in USD. Local taxes may apply.
We can bill in AUD or USD.
Starter
Self-serve pilot for team leaders. Set up in minutes.
Free Trial
First 30 analysed calls free
$299 /month after trial
- Up to 2 agents
- 1,000 analysed minutes/month after trial
- Unlimited user accounts
- Full voice analysis
- English, Spanish, Portuguese
- Insights & Practice packs available
Most popular
Team
Self-serve for growing teams. You set it up, with help inside the app.
$1,499/month
- Up to 15 agents
- 3 teams maximum
- 15,000 analysed minutes/month
- Unlimited user accounts
- Full voice analysis
- Insights & Practice packs available
Business
Fully managed for your contact centre. We set it up and guide your onboarding.
From $1,999/month
- Up to 120 agents
- Unlimited teams
- Full technical integration support
- Icana.AI managed configuration
- Train your own CallCoach
- 300 Ask questions, 3 commissioned reports and 50 practice sessions a month
Response within one business day.
Enterprise
Fully managed, with full data sovereignty and dedicated support.
Pricing on request
- Custom agent allowance
- Unlimited teams
- Custom analysed usage allowance
- Dedicated human support
- Data warehouse export
- 1,000 Ask questions, 6 commissioned reports and 200 practice sessions a month
Response within one business day.
Full feature list
Compare plans
Every feature on every plan, so you know what you get.
Included Not included Available as an add-on or pack
| Feature | Starter | Team | Business | Enterprise |
|---|---|---|---|---|
| Plan basics | ||||
| Agents | Up to 2 | Up to 15 | Up to 120 | Custom allowance |
| Teams | 1 | 3 | Unlimited | Unlimited |
| Unlimited user accounts | Included | Included | Included | Included |
| Analysed usage | 1,000 min/month after trial | 15,000 min/month | Custom allowance | Custom allowance |
| Priced per organisation, not per seat | Included | Included | Included | Included |
| Configuration | Self-service | Self-service | Icana.AI managed | Icana.AI managed |
| Team-specific requirements | Not included | Not included | Included | Included |
| Documentation & AI bot support | Included | Included | Included | Included |
| Human support | Not included | Not included | Included | Dedicated |
| Full technical integration support | Not included | Not included | Included | Included |
| Call analysis | ||||
| Full voice analysis of every call | Included | Included | Included | Included |
| Emotional flow during the conversation | Included | Included | Included | Included |
| Independent agent and customer voice analysis | Included | Included | Included | Included |
| Configurable scoring criteria & compliance checks | Included | Included | Included | Included |
| CCSAT customer satisfaction score on every call | Included | Included | Included | Included |
| Manual call upload | Included | Included | Included | Included |
| Cloud storage integration (AWS S3, Azure, Google Cloud) | Included | Included | Included | Included |
| Train your own CallCoach (bespoke AI training) | Not included | Not included | Included | Included |
| Reporting & analytics | ||||
| Daily call reports | Included | Included | Included | Included |
| Weekly & monthly performance reviews | Included | Included | Included | Included |
| Monthly executive report | Included | Included | Included | Included |
| CallCoach dashboard | Included | Included | Included | Included |
| Report search & filtering | Included | Included | Included | Included |
| Trend reports for agents and teams | Included | Included | Included | Included |
| Score comparison across teams | Included | Included | Included | Included |
| Benchmarking against CallCoach averages | Included | Included | Included | Included |
| Data warehouse export | Not included | Not included | Included | Included |
| Ask CallCoach & commissioned reports New | ||||
| Ask CallCoach questions per month | Available as an add-on or pack | Available as an add-on or pack | 300 included | 1,000 included |
| Plain-English answers from your weekly metrics and call reports. They include charts, rankings and agent comparisons | Available as an add-on or pack | Available as an add-on or pack | Included | Included |
| Call evidence in the answer: report excerpts, best calls and written reviews | Available as an add-on or pack | Available as an add-on or pack | Included | Included |
| Commissioned reports per month | Available as an add-on or pack | Available as an add-on or pack | 3 included | 6 included |
| Analyses of call content the automated reports don't cover. Icana analysts write them. Examples: recurring objections, cancellation reasons and what customers actually said | Available as an add-on or pack | Available as an add-on or pack | Included | Included |
| Draft a request and track its status inside Ask. The report arrives in your dashboard | Available as an add-on or pack | Available as an add-on or pack | Included | Included |
| Training & practice New | ||||
| Call Simulator: live AI voice role-play | Included | Included | Included | Included |
| Simulator practice sessions per month | Available as an add-on or pack | Available as an add-on or pack | 50 included | 200 included |
| Full CallCoach analysis of every practice call | Included | Included | Included | Included |
| Scenarios generated from feedback reports and each agent's own weak spots | Included | Included | Included | Included |
| Custom & shared scenario library | Not included | Not included | Included | Included |
| Training modules: sets of scenarios with a completion rule (practised once, or minimum scores) | Not included | Not included | Included | Included |
| Assignments with due dates, progress tracking and CSV export | Not included | Not included | Included | Included |
| My training home for agents: what to practise next, module progress and their own reviews | Not included | Not included | Included | Included |
| Languages | ||||
| English, Spanish, Portuguese | Included | Included | Included | Included |
| Other languages on request (e.g. Mandarin) | Not included | Not included | Included | Included |
| Security & data | ||||
| Data encryption & secure authentication | Included | Included | Included | Included |
| Data storage region | 🇦🇺 🇺🇸 🇪🇺 🇧🇷 🇲🇽 | 🇦🇺 🇺🇸 🇪🇺 🇧🇷 🇲🇽 | Customisable | Customisable |
| Add-ons & packs | ||||
| Chat Conversation Analysis | Available as an add-on or pack | Available as an add-on or pack | Available as an add-on or pack | Available as an add-on or pack |
| Insights pack: more Ask questions and commissioned reports | Available as an add-on or pack | Available as an add-on or pack | Available as an add-on or pack | Available as an add-on or pack |
| Practice pack: more Simulator practice sessions | Available as an add-on or pack | Available as an add-on or pack | Available as an add-on or pack | Available as an add-on or pack |
Comparing CallCoach AI with other tools? See CallCoach and Gong side by side, or how a switch from daisee works.
Important Information
- Self-serve plans: Starter and Team plans come with standard setup, documentation and AI bot support
- Monthly inclusions: Business and Enterprise include Ask CallCoach questions, commissioned reports and Simulator practice sessions every month. Your subscription fee stays the same. Unused inclusions don't roll over
- Packs: You can buy Insights packs (more Ask questions and commissioned reports) and Practice packs (more Simulator sessions) on every plan. Anything left in a pack stays valid until your contract ends
- Commissioned reports: Each report answers one question, under our fair-use policy. For very large requests, we agree the approach with you before we start
- Data Security: Enterprise-grade encryption and secure authentication on every plan
- Pricing Model: You pay one affordable subscription, not per-user or per-seat licences
- Flexibility: Upgrade or downgrade plans as your needs change
- Support: A dedicated support team to help you succeed
Ready to Transform Your Contact Centre?
Get started with CallCoach AI today. See the difference AI insights can make.